In the event of accidents or emergencies, the user can call the Concessionaire’s Operations Centre using the SOS service present along the route, or by phoning  +39 0372 473399/396, which, depending on the need, calls not only the Traffic Police and Traffic Wardens, but also other institutional bodies in charge: Fire Brigade, Health Emergency Service, ARPA if there is a possibility of environmental pollution, ASL if there are perishable goods, the veterinary service if animals are involved, the Guardia di Finanza in the case of goods subject to customs regulations.

The Concessionaire ensures the 24-hour availability of a specialised company in case prompt environmental reclamation is required.

Alternatively, users can dial the 112 Single Emergency Number.

Abnormal events

The user may find it necessary to contact the Company to report an event occurring on the motorway in which he/she was involved or in which he/she presumes to have suffered damage.

In this hypothesis, if the user finds himself unable to continue the journey with his means of transport, he can request assistance, through the SOS columns directly connected to the Company’s COC, which will arrange for the intervention of Autovia Padana S.p.A. personnel (Traffic Wardens), Traffic Police and/or Mechanical Rescue, as necessary.

In the event of a claim for damages and for information concerning the same, the user may contact

• by letter addressed to:

Autovia Padana S.p.A.
Loc. San Felice – 26100 Cremona (CR) – Italy.

• by e-mail addressed to: utenti.ap@autoviapadana.it.
• by telephone to the toll-free number 800.840.708.