Customer Protection

Recommendations and comments

The customer can report any perceived deficiencies in the management of the road infrastructure or in the provision of services to the Company through the methods indicated below:

By letter to:

AUTOVIA PADANA S.p.A.
Direzione di Esercizio
Località San Felice
26100 CREMONA

By email to: utenti.ap@autoviapadana.it

Customer Information

By telephone, call (+39) 0372473236 and ask to speak with Operations Management.

The Company will respond to all claims within 10 days from the date when the communication with the customer was recorded. If the confirmation of the irregularity requires more time, the Company will inform the customer within the time specified above.

Accident information

The customer may find it necessary to obtain information and/or data relating to accidents that have occurred on the motorway, in which they were involved. In this case, contact the State Police detachment of Montichiari, or the Police section of Cremona.

Refunds

The Company ensures the refund of excess tolls paid relative to the amount due, following confirmation of the validity of the related complaint submitted by the Customer. The time required to make a refund coincides with processing times. Refunds are paid by bank transfer.

The service is provided in the following ways:

a) by letter, addressed to:

AUTOVIA PADANA S.p.A.
Direzione di Esercizio
Località San Felice
26100 CREMONA

b) by contacting the Toll Collection personnel present at the toll booths or at the Service Centre of Cremona and Brescia Centro, completing the appropriate form indicating the banking details in order to make the bank transfer;

c) via email to: utenti.ap@autoviapadana.it

d) by telephone, call: (+39) 0372473236

e) by fax to: (+39) 0372433635

Suggestions and recommendations about the provided service

By letter to:

AUTOVIA PADANA  S.p.A.
Direzione di Esercizio
Località San Felice
26100 CREMONA

By email to: utenti.ap@autoviapadana.it to the attention of the Direzione di Esercizio

By telephone, call (+39) 0372473236 and ask to speak with Operations Management.

Centro Servizi – Punto Blu

Brescia Centro
Phone (+39) 0372473570
Fax (+39) 0372473290
Open Monday to Friday: 08.45–12.30 / 13.30–17.15
CLOSED: Saturday, Sunday and holidays

Cremona
Phone (+39) 0372473291
Fax (+39) 0372473290
Open Monday to Friday: 08.45–12.30 / 13.30–17.15
CLOSED: Saturday, Sunday and holidays