This type of assistance is guaranteed by a breakdown assistance provider not directly managed by the Company, but rather is entrusted to operators in the sector who, in collaboration with the Operations Centre and the Company’s contact, take care of the necessary interventions through a widespread network of affiliated garages which are adequately equipped for both light and heavy assistance operations.
Partner companies are:
|VAI-EUROPE ASSISTANCE||freephone 803.803|
|I.M.A. Servizi scarl||freephone 800.613.613|
Customers can request the service 24 hours a day by the following methods:
- S.O.S. phone;
- calling the Operations Centre directly;
- calling the assistance operators directly;
- informing the staff of the Service Areas or of the stations of the section, who are in constant contact with the Operations Centre;
- calling the Police;
- calling traffic Assistance Units in service on the motorway.
Contracted operators are required to comply with the following intervention times:
||30 minutes between the hours of 06.00-22.00
45 minutes during other hours of the day and holidays
||60 minutes between the hours of 06.00-22.00
70 minutes during other hours of the day and holidays
The Company monitors breakdown assistance to ensure it is carried out in accordance with the provisions of the contractual agreement and, more specifically, that the times and methods of assistance are respected.
The health care service, provided 24 hours a day, is carried out by dedicated staff from public institutions and volunteer associations; more specifically, the Company relies on the 118 service of the city of Cremona. After receiving a request for assistance, the Operations Centre sends the appropriate vehicles to the location where they are required, coordinating them based on availability and proximity.
All operations are carried out in continuous contact with the Operations Centre of the Autostrada Padana which, in collaboration with the Polizia Stradale, sends its own Traffic Assistance Units, as well as station personnel to reserve an entry or exit for the use of emergency vehicles only.